Help & Support
This guide is designed to help you with the basics. If you need any further assistance, please don't hesitate to reach out to our customer support team.
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Help & Support
Still need help? Our experts are ready to assist. You can reach our support team by calling 1800-961-816 or emailing support.au@mova-tech.com.
Contacting Support
Phone Support:
1800-961-816 (Mon-Sun 9am-6pm)
Email Support:
support.au@mova-tech.com
Facebook Messenger:
MOVA ANZ
Live Chat:
Click the "Live Chat" button at the bottom right corner of our official website
Customer Service Hours
Our customer support team is available Monday to Friday, 9:00 AM - 6:00 PM (AEST for Australia), including public holidays.
Social Media Support
Send us a message on our official "MOVA ANZ" Facebook page. Our team will get back to you during business hours.
Response Time
We strive to respond to all inquiries as quickly as possible. For immediate assistance with your order or general questions, we recommend using our Live Chat feature.
Unresolved Issues
We're committed to ensuring your issue is fully resolved. If you feel your concern has not been addressed to your satisfaction, please reply to your existing support ticket or email our dedicated team at support.au@mova-tech.com. Your feedback is important, and your concern will be given immediate attention.
Urgent Support Outside of Business Hours
For urgent support, our dedicated team is available by phone at 1800-961-816 from 9:00 AM to 6:00 PM (AEST for Australia), including public holidays.
Support on YouTube ↗
Explore our official YouTube channel to get a comprehensive look at our
latest features, products, and services.
