To ensure you receive a genuine MOVA product, we recommend purchasing exclusively from the MOVA Official Store or one of our authorized distributors.

A full list of our authorized distributors can be found on our find a store page.

If your product malfunctions within the warranty period, please contact our support team or an authorized distributor to apply for a free repair or replacement.

After an inspection, if the malfunction is found to be a result of a material defect, manufacturing issue, or functional failure—and there is no evidence of drops, water damage, or unauthorized disassembly—we will provide a free repair or replacement upon receipt of your proof of purchase.

Yes, any damage to your product caused by self-repair or unauthorized disassembly is not covered under our warranty. For a full breakdown of what is and isn't covered, please refer to our official warranty policy.

To ensure a smooth repair process, please have the following items ready when you submit your product for service:

• The product itself: Please include all standard accessories that came with your product.
• Proof of purchase: This can be a copy of your invoice or a printed order confirmation email.
• Original packaging: We highly recommend including the original packaging to protect the product during shipping, but it is not mandatory.

To help our technicians, please also provide a brief description of the product's malfunction.

Repairs for most warranty-covered issues are typically completed within 7 to 14 business days from the time we receive your product.

If special parts need to be ordered, the repair time may be longer. In such cases, we will notify you of the new estimated completion time.

For products no longer covered under warranty, repair costs are based on two factors: the cost of parts and the service fee for labor.

Before we begin any work, we will provide you with a full quote for your approval. We will only proceed with the repair once you've given us your consent.

Our warranty primarily covers issues that result from the manufacturing process or are caused by normal use of the product. This includes:

• Functional failures
• Manufacturing defects
• Normal wear and tear

What's Not Covered?
Our warranty does not cover damage caused by human error or external factors, including:

• Accidental damage, such as drops or water damage
• Damage caused by improper voltage or unauthorized repairs
• Any unauthorized disassembly of the product

Your warranty will not be affected if you have a valid purchase record instead of an invoice, as long as your product is still within its warranty period.

Acceptable forms of proof of purchase include:

• Order confirmation emails
• Order screenshots
• Online payment records
• Bank transfer receipts

Please contact our customer service team with one of these records, and we'll be happy to assist you with your warranty claim.

Your satisfaction is important to us. We provide a replacement service if your product has an issue, and we also offer a returns policy for change of mind.

Your product's warranty period begins on the date of your purchase or delivery, whichever is noted on your receipt or order confirmation.

For a full breakdown of our return, replacement, and repair policies, please visit our return policy page.

To ensure your product is protected during shipping, we recommend using its original packaging. If you no longer have it, please use a sturdy box and wrap the product with plenty of padding, like bubble wrap or foam, to prevent further damage.

Please include the following items inside your package:

• A note with your contact details and a clear description of the product's malfunction.
• Your proof of purchase (e.g., a copy of your invoice or order confirmation).