MOVA is a brand of SPACEWALKER TECHNOLOGY HONG KONG CO., LIMITED (hereinafter referred to as "MOVA," "we," or "our"). We operate the website au.mova.tech (hereinafter referred to as the "Site"), and any other related products and services that reference or link to these legal terms (the "Legal Terms") (collectively, the "Services"). We respect and protect your privacy.

This Privacy Policy (hereinafter referred to as the "Policy") sets out how we collect, use, and share your information when you use our Site, applications, devices, and other Services.

This Privacy Policy explains how MOVA collects, uses, discloses, processes, and protects any personal information you provide to us or that we collect from you. When we ask you to provide certain information by which you can be identified when using our services, it will be used in accordance with this Privacy Policy and/or our Terms and Conditions. For the purpose of this Privacy Policy, "Personal Information" refers to any information that can be used to directly or indirectly identify an individual, either on its own or when combined with other information that MOVA has access to. We will strictly use your Personal Information in accordance with this Privacy Policy.

We want to provide the best service to all users. If you have any questions about the data handling practices outlined in this Privacy Policy, please contact us at support.au@mova-tech.com to address your specific concerns. We're happy to hear from you.

To provide our services, we will ask you to provide personal information that is necessary to deliver those services. We only collect information that is necessary for specified, explicit, and legitimate purposes and will not process it further in a way that is incompatible with those purposes. You have the right to choose whether or not to provide the information we request, but in most cases, if you don't provide your Personal Information, we may not be able to provide you with our services or respond to your inquiries.

We may collect any Personal Information that you provide to us as necessary for the service you have selected. For example, you may provide your MOVA account information when logging in, or provide your email address if you wish to receive our news or updates.

We may collect log information related to your use, such as your IP address, network request information, standard system logs, crash information, and logs generated from using the services (e.g., access time, activity time). We use this information in an aggregated form to improve your experience when using our applications and websites. We also collect information about your activities on our website.

We use this information in an aggregated form to provide you with more useful information and to understand which parts of our website, products, and services are of most interest to you. However, if we combine non-personal information with Personal Information, this combined information will be treated as Personal Information.

We may also collect other types of information that are not directly or indirectly related to an individual and may not be defined as Personal Information under applicable local laws. This information may include statistical data generated from your use of specific services (e.g., user clicks, browsing behavior, page access events).

The purpose of this collection is to improve the services we provide to you. The type and amount of information collected depend on how you use our services. Data presented in an aggregated form is not Personal Information, as it cannot be used to identify you. However, if we combine non-personal information with Personal Information, the combined information will be treated as Personal Information.

• Providing, processing, maintaining, improving, and developing our services for you.
• Handling your inquiries or requests regarding our services, such as sending notifications.
• Conducting relevant promotional activities, such as providing marketing materials and updates. If you no longer wish to receive certain types of promotional materials, you may opt out via the method provided in the message (e.g., an unsubscribe link at the bottom of the message), unless otherwise specified by applicable law.
• Internal purposes such as data analysis, research, and developing statistical information related to the use of our services for improvement.
• Storing and maintaining information related to you for our business operations (e.g., business statistics) or to fulfil our legal obligations.
• Other purposes with your consent.

We may combine this information with other information, including information from different services or devices (e.g., computers, mobile phones, and other connected devices), to provide and improve our services and content. For example, we may use your MOVA account details across all services you use that require a MOVA account.

MOVA and our third-party service providers and business partners use technologies like cookies, tags, and scripts. These technologies are used to analyse trends, manage our website, track user activity on the site, and gather demographic information about our user base as a whole. We may receive individual or aggregated reports based on how these companies use this technology.

These tools help us better understand user behaviour, show us which parts of our website people have visited, and measure the effectiveness of online searches. We consider information collected through cookies and other technologies as non-personal information, unless applicable local law, such as in Australia, defines an Internet Protocol (IP) address or similar identifiers as personal information.

Like most websites, we collect certain information and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and/or clickstream data. We do not link this automatically collected data to any other information we collect about you.

We do not sell any of your personal information to third parties. To provide or improve our services, we may sometimes share your personal information with third parties as described below. If you no longer wish for us to share this information, please contact us at support.au@mova-tech.com.

With your explicit consent or at your request, we will share your personal information with a specific third party you have designated.

MOVA and its related bodies corporate are independent entities. We may share your personal information with these affiliates to provide and improve our services to you. MOVA will take appropriate administrative and technical measures to ensure the security of your personal information, including but not limited to encrypting your data.

To help us provide the services described in this Privacy Policy, we may, when necessary, share your personal information with our third-party service providers and business partners.

This includes our data centers, data storage facilities, and other business partners. These third parties may process your personal information on behalf of MOVA for one or more of the purposes outlined in this Policy. We ensure that the sharing of personal information necessary for providing our services is only for lawful, legitimate, necessary, specific, and explicit purposes. MOVA will perform due diligence and enter into contracts to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. Occasionally, third-party service providers may have their own sub-processors.

We may be required to disclose your personal information under the requirements of law, legal process, litigation, and/or requests from public and government authorities. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.

We may also disclose information about you to enforce our terms, or to protect our business, rights, assets, or services, or to protect users, or if it's reasonably necessary for purposes such as detecting, preventing, and addressing fraud, unauthorised use of services, violations of our terms or policies, or other harmful or illegal activities. (To the extent permitted by applicable data protection law, MOVA may collect, use, or disclose your personal information without your consent). This may include providing your personal information to public or government bodies and communicating the reliability of your account with third-party partners to prevent fraudulent, infringing, and other harmful behavior.

We are dedicated to protecting the security of your personal information. To prevent unauthorised access, disclosure, or similar risks, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect from you. We will ensure that your personal information is protected according to applicable laws.

For example, when you access your MOVA account, you can choose to use a one-time code for enhanced security. When you send or receive data from our servers (via calls or emails), we ensure that they are encrypted using Transport Layer Security ("TLS") and other algorithms.

All your personal information is stored on secure servers and protected in controlled facilities. We classify your information based on importance and sensitivity and ensure that your personal information has the required level of security. We have special access controls for cloud-based data storage and regularly review our information collection, storage, and processing practices, including physical security measures, to prevent any unauthorised access and use. We conduct security and privacy protection training for our employees to enhance their awareness of the importance of protecting personal information. We will take all feasible and legally required measures to protect your personal information. However, you should be aware that the use of the internet is not entirely secure, and we cannot guarantee the security or integrity of any personal information transmitted from you or to you via the internet.

We handle personal data breaches in accordance with the requirements of applicable data protection laws, including notifying the relevant data protection supervisory authority and the data subjects where required.

You are not required to set a unique password for MOVA. Please do not disclose your login password or account information to anyone to prevent your password from being leaked to other websites, which would harm the security of your account with MOVA. Whenever possible, do not disclose the verification code you receive to anyone, including those who claim to be MOVA customer service staff. Whenever you are logged in to our websites as a MOVA account user, especially on another person's computer or a public internet terminal, you should always log out at the end of your session.

MOVA is not responsible for security breaches caused by your failure to properly secure your personal information, which results in third-party access to your personal information. Despite the above, you must notify us immediately of any unauthorised use of your account by any other internet user or any other security breach. Your assistance will help us protect the privacy of your personal information.

We will retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. After the purpose of collection is fulfilled, or upon confirmation of your deletion request, or after we terminate the operation of a corresponding service, we will stop retaining and will delete or anonymise your personal information. The exception is for personal information that we process for purposes of public interest, scientific, historical research, or statistical purposes. MOVA will continue to retain this type of information beyond its standard retention period, to the extent permitted by applicable law or your request, even if further data processing is not related to the original purpose of collection.

Based on applicable laws and regulations, you have the right to access, correct, and delete any personal information we hold about you. You can also access and update details related to your personal information through your MOVA account. For more information, please contact us at support.au@mova-tech.com.

To ensure the security of your information, all requests must be made in writing through our designated submission channels. You must also provide sufficient information to verify your identity as the subject of the request or as a legally authorised person acting on their behalf. Once we have sufficient information to confirm your request can be processed, we will respond within the timeframe required by applicable data protection laws.

• Be informed about how we use your personal information and your rights. This is why we provide this Privacy Policy.
• Access your personal information. Upon your request and as required by applicable laws, we will provide you with a copy of your personal data that we have collected and processed. For any additional requests for relevant information, we may charge a reasonable fee based on actual administrative costs, in line with applicable laws.
• Correct or supplement your personal information if any of the information we hold about you is inaccurate or incomplete.
• Request deletion of your personal information where there is no compelling reason for us to continue using it. We will consider your request and take reasonable steps to remove the information. However, due to applicable laws and/or technical limitations, we may not be able to immediately remove the information from our backup systems. In such cases, we will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymised.

We reserve the right to decline requests that are excessively repetitive, require disproportionate technical effort, or compromise the privacy of others. We may also reject requests that we believe would prevent us from legally using the information for the anti-fraud and security purposes described above.

• Right to restrict processing: You have the right to request that we restrict the processing of your personal information. We will consider the grounds for your request. If the reason is applicable under GDPR, we will only process your personal information in the applicable circumstances outlined in the GDPR and will inform you before the restriction of processing is lifted.
• Right to object: You have the right to object to certain types of processing, and in some circumstances, where the legal basis for processing is our legitimate interest.
• Right to data portability: You have the right to request your personal information in a structured, commonly used format and to transfer that information to another data controller.
• Right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or similarly significant effects.

You can withdraw the consent you previously provided to us for a specific purpose by submitting a request. This includes the collection, use, and/or disclosure of your personal information that we hold or control. Depending on the specific services you use, you can either visit your MOVA account management centre or contact us at support.au@mova-tech.com. We will process your request within a reasonable time after it is received, and we will no longer collect, use, and/or disclose your personal information in accordance with your request.

Please note that based on the extent to which you withdraw your consent, you may not be able to continue to fully enjoy MOVA's products and services. The withdrawal of your consent or authorisation will not affect the validity of processing based on the consent given before its withdrawal.

If you wish to cancel a service, you can contact us at support.au@mova-tech.com to opt out.

If you wish to cancel your MOVA account, please note that you will no longer be able to use MOVA's full range of products and services after cancellation. In certain circumstances, cancellation may be prevented or delayed.

MOVA processes and backs up personal information through a global infrastructure. Currently, MOVA's data centers are provided by Shopify in the United States. To fulfil the purposes described in this Privacy Policy, your information may be transferred to these data centers in accordance with applicable laws.

You can learn more about how Shopify handles your data here: https://www.shopify.com/legal/privacy

We may also transfer your personal information to third-party service providers and business partners, which means your data may also be transferred to other countries or regions. Jurisdictions where these global facilities are located may not have the same data protection standards as your jurisdiction. However, this does not change our commitment to protecting your personal information.

When we need to transfer personal information outside of your jurisdiction, whether to our affiliates or third-party service providers, we will comply with all relevant applicable laws. We ensure that all such transfers are made in compliance with Australian privacy law by implementing appropriate safeguards. You can contact us at support.au@mova-tech.com to learn about the safeguards we have in place.

We believe it is the responsibility of parents or guardians to supervise their children's use of our services. We do not provide services directly to children or use their personal data for marketing purposes.

Our website and services are not intended for users under the age of 16. If you are a parent or guardian and believe that a minor has provided personal information to MOVA, please contact us at support.au@mova-tech.comto ensure that the personal information is promptly deleted and that the minor is unsubscribed from any applicable MOVA services.

Our Privacy Policy does not apply to products or services provided by a third party. Depending on the service you use, it may include third-party products or services. Some of these may be provided in the form of links to third-party websites. When you use these services, your information may also be collected by them. Therefore, we strongly recommend that you take the time to read the third party's privacy policy, just as you would read ours.

We are not responsible for and cannot control how a third party uses the personal information it collects from you. Our Privacy Policy does not apply to other websites linked from our services.

We regularly review and may update this Privacy Policy from time to time to reflect changes in our business and technology. If we make a material change to this Privacy Policy, we will notify you by sending an email to the address specified in your account, by posting a notice on the MOVA website, or through a notification on your mobile device, so you can be aware of what information we collect and how we use it.

Such changes to the Privacy Policy will apply from the effective date specified in the notice or on the website. We encourage you to regularly review this page for the latest information on our privacy practices. Your continued use of the website, mobile applications, and/or any other services will be considered your acknowledgement of the updated Privacy Policy. We will seek your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for a new purpose.

If you have any comments or questions regarding these Privacy Policy, please contact us at the details below and mark your correspondence "Privacy Policy." For more complex or significant matters, we may need to ask you for more information. If you require details on applicable complaint channels for your situation, please feel free to ask.

General Enquiries: support.au@mova-tech.com