MOVA is a brand of SPACEWALKER TECHNOLOGY HONG KONG CO., LIMITED (hereinafter referred to as "MOVA," "we," or "our"). This policy outlines our procedures for returns, refunds, and other related services for products purchased through our official Australian website, au.mova.tech, and other authorised channels. This policy is in addition to, and does not limit, your rights under the Australian Consumer Law.

This policy applies to all products purchased directly from MOVA's official authorized channels. It outlines the process for returns, refunds, and other related services.

We or MOVA refers to Space Technology Hong Kong Co., Limited and its subsidiaries. You refers to the end consumer who has purchased a product as described in Section 1.3. This policy does not apply to distributors or agents who purchase products for resale.

• Change of Mind: We offer a change-of-mind return for up to 30 days from the date of purchase. For a product to be eligible for a change-of-mind return, it must be in brand new, re-saleable condition with complete and undamaged packaging (including the product itself, manuals, accessories, and any gifts). A cooling-off period is not a trial period. We are unable to accept a return if the item is missing parts or is damaged.
• Faulty Products: Products with a major fault are covered by a consumer guarantee under the Australian Consumer Law. If a product has a major fault, you are entitled to a refund, repair, or replacement.

If you are returning a product due to a change of mind, you are responsible for the return shipping costs.

If you are returning a faulty or damaged product, MOVA will provide a prepaid return label and cover all associated shipping costs.

To begin, please contact our Customer Service team via our website. Provide your order number, a brief explanation for the return, and attach a photo or video of the product to show its condition.

Our team will review your request and get back to you with the next steps. Please ensure you do not ship the product back to us until your return request has been approved.

Once your request is approved, we'll provide you with a return label. Please pack the product securely in its original packaging, and attach the label to the outside of the box before shipping.

When we receive the returned item, our team will conduct a final inspection to confirm it's in a brand-new, unused condition with all original parts and packaging.

After a successful inspection, we'll process your refund or replacement.

Approved refunds will be made to the original payment method used for your order.

Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

If the product was received as a gift, the refund will still be made to the original purchaser's payment method.

• Returns are typically inspected within 2-7 business days after arriving at our warehouse.
• You'll be notified once your return has been approved or declined.

All MOVA machines purchased from our official Australian website come with a three-year warranty, covering repair, replacement, and technical support. Please refer to our warranty policy.

If you have any comments or questions regarding these Return & Refund Policy, please contact us at the details below and mark your correspondence "Return & Refund Policy." For more complex or significant matters, we may need to ask you for more information. If you require details on applicable complaint channels for your situation, please feel free to ask.

General Enquiries: support.au@mova-tech.com