We partner with StarTrack to ensure your order arrives on time. Learn more about our shipping methods, costs, and estimated delivery times on our website.

Free standard delivery is available for orders over $100 AUD in Australia.

For orders below this amount, delivery fees are calculated based on your location and order weight. The exact cost will be displayed at checkout before you complete your purchase. You can also find the delivery fee in your order confirmation email.

We aim to deliver your order to all major metro areas within the estimated timeframes below. Please note that delivery to regional and remote areas may take longer.

• New South Wales (NSW): 2–3 business days
• Victoria (VIC): 2–3 business days
• Australian Capital Territory (ACT): 2–3 business days
• Queensland (QLD): 3–5 business days
• South Australia (SA): 3–5 business days
• Tasmania (TAS): 3–5 business days
• Western Australia (WA): 7–10 business days
• Northern Territory (NT): 7–10 business days

After you place an order, we'll send you a confirmation email with all the details. If your order includes multiple products, you may receive separate emails for each item if they are shipped from different warehouses.

Orders are processed and dispatched within 1 business day after payment confirmation.

For order tracking, once your order has shipped, you will receive a shipping confirmation email that includes a tracking number and the estimated delivery date. You can use this number to check the delivery status on the courier's website at any time.

The MOVA Official Store currently offers home delivery only and does not support store or parcel locker pickup. However, you can purchase MOVA products through our official partners in Australia, who may offer this service.

To ensure the safe and secure delivery of our high-value products, such as robot vacuums and floor cleaners, a signature is required upon delivery. Please consider the following before you place your order:

• Recipient: If you are not home during delivery, we recommend shipping to a trusted friend, family member, or colleague who can sign for the package on your behalf.
• Office Address: If you choose to have your order delivered to an office, please be aware that the item may be signed for by a receptionist or mailroom attendant.
• PO Box Restrictions: For security reasons, we are unable to deliver to PO Boxes.

Please double-check that your recipient and shipping address information is correct before completing your purchase to ensure your order arrives smoothly.

We can help with that. The process depends on whether your order has shipped.

Before Your Order Ships:
If your order has not yet shipped, you can update your shipping information directly by logging into Your Account.

If you are unable to change the address on your own, please contact our support team.

Once Your Order Has Shipped:
Once your order has shipped, we may be unable to make changes to the address. For immediate assistance, please call our support team at 1800-961-816 from 9:00 AM to 6:00 PM, Monday to Friday (AEST).

During public holidays in Australia, please note that couriers may have extended delivery times due to limited services. We will update our website with any changes to delivery estimates ahead of time.

For an update on your specific order, you can check its status online or contact our support team for assistance.

If your order is lost or arrives damaged, we're here to help. We'll work directly with our logistics partner to resolve the issue as quickly as possible and arrange for a replacement to be shipped. We will keep you updated on our progress.

For immediate assistance, please call our support team.

MOVA Customer Service

• Australia: 1800-961-816
• Hours: Monday to Friday, 9:00 AM - 6:00 PM (AEST)

We partner with StarTrack to ensure reliable and efficient delivery across Australia. We cannot accommodate requests to use a specific courier, but we will always select the most suitable one for your delivery address.

Yes, the new delivery address must be within our service coverage area in Australia. If your new address is in a remote or regional area, such as outback australia, additional delivery time or fees may apply.

Our support team will confirm if any additional fees or extended delivery times apply when you request the change. For a full list of our delivery areas and estimated times, please refer to our delivery areas section.

Once an order has been shipped, it's very difficult for us to change the address. Please contact our customer support team immediately, and we'll do our best to work with our courier to request the change.

However, we cannot guarantee the change will be successful. If the change cannot be made, you may need to:

• Coordinate with the courier for redelivery after the package arrives at the original address.
• Arrange a return and place a new order.

We're sorry to hear your item arrived damaged. Please contact our support team within 24 hours of receiving your package.

To help us resolve the issue as quickly as possible, please have the following ready:

• Photos of the damaged item.
• Your order number.

We'll work with our courier to investigate the issue and guide you through the return or exchange process.

Sometimes tracking information can take 1–2 business days to sync after an item has shipped.

If your tracking information hasn't updated after two business days, please contact our support team with your order number. We'll verify the delivery status with our courier and get back to you with an update as soon as possible.

If the exterior of your package has minor damage, you can choose to refuse the delivery.

However, if you'd like to receive your item right away, please follow these steps:

1. Take photos of the damaged exterior.
2. Contact our support team immediately to report the issue.
3. Inspect the product inside the package. If the item is intact, you can sign for the delivery as normal.

If you discover any functional issues with the product within 7 days of receipt, we will be happy to assist you with a return or exchange.