Shipping Policy
At Mova Australia, we’re committed to delivering your order quickly and reliably. Below is everything you need to know about how we ship across Australia.
Where We Ship From
All orders are dispatched from our Melbourne warehouse.
Delivery Partners
We use StarTrack for most standard deliveries. Smaller items such as accessories may be shipped via Australia Post.
Shipping Method
We currently offer standard shipping only due to the size and nature of our products.
Shipping Cost
Enjoy free standard shipping on all orders over $100 AUD.
Processing Time
Orders are processed and dispatched within 1 business day after payment confirmation.
Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| New South Wales (NSW) | 2–3 business days |
| Victoria (VIC) | 2–3 business days |
| Queensland (QLD) | 3–5 business days (regional: up to 5) |
| South Australia (SA) | 3–5 business days |
| Western Australia (WA) | 7–10 business days (regional: up to 14) |
| Tasmania (TAS) | 3–5 business days |
| Northern Territory (NT) | 7–10 business days (regional: up to 14) |
| Australian Capital Territory (ACT) | 2–3 business days |
Need Help with Shipping or Tracking?
If you have any questions about shipping or tracking your order, please don’t hesitate to contact our customer support team:
- Email: support.au@mova-tech.com
- Phone: +61 1800 961 816
- Hours: Monday – Sunday, 9:00 AM – 6:00 PM (including public holidays)
We're here to help!
